Velvrix accepts payments via major credit and debit cards, PayPal, VISA, MasterCard, and American Express. We use SSL-secured checkout to ensure your payment is safe and secure

Yes, we’re happy to assist with phone orders. Contact our customer support team, and they will guide you through the process of selecting your product and completing payment.

Each product page features a detailed size chart to help you determine the right fit. If you’re unsure, feel free to contact us for personalized sizing assistance to ensure your product fits perfectly.

Yes, Velvrix offers a “Made to Measure” option for leather jackets and custom apparel. Simply select this option when placing your order, and we’ll guide you in providing the measurements needed.

Yes, we want you to be completely satisfied with your purchase. Regular products can be returned within 30 days of delivery for a refund or exchange. Please note that custom orders cannot be returned but may be eligible for alterations. For detailed information, we encourage you to review our Return & Refund Policy and Return Instructions.

To start a return, contact our customer support team or File a Return, and we will provide you with a return address. Pack the product securely in its original packaging and include your order details. Please see our Return & Refund Policy and Return Instructions for detailed information.

Yes, customers are responsible for return shipping costs. Shipping fees are non-refundable unless the return is due to an error on our part (such as receiving a faulty item).

Once your returned item is received and inspected, your refund will be processed within 7 business days. Processing times may vary based on your financial institution.